Customer Relationship Manager
Updated: March 02, 2024 04:46 PM GMT
Full-time Job in Battaramulla, Western Province
Cool Planet
Battaramulla, Sri LankaJob profile
· Manage the loyalty programs set for existing customers and to attract new customers
· Develop new initiatives for retention of the existing customers
· Co-ordinate with the Marketing / Internal Audit teams to implement the loyalty and retention platform which monitor the behavior of all the existing customers
· Manage and enhance the company reward program to achieve the set target
· Act as the change agent to provide customer care trainings for the sales staff in retail showrooms
· Resolve customer related issues/ complaints timely and effective manner
· Clarifying queries on a timely basis to satisfy and retaining our key customers whilst providing a customized and exclusive level of service
Candidate Profile
· Professional qualifications in Sales/ Marketing or Business Administration
· Excellent command o the English Language and good communication skills
· Outgoing personality with the ability to network and develop relationships with ease
· Strong... More Detail
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