Agent Care Officer - Mozambique

Updated: May 03, 2024 05:29 AM GMT

BURN MANUFACTURING

Maputo

About The Role

BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.

Duties And Responsibilities
• Daily agent network management, including calls to agents, interface for sales operations, reconciliation and commercial
• Agent engagement through performance data from sales operations, collecting field feedback from agents, and overseeing the resolution of open agent tickets
• Ensure the flow of agent-related information upwards and downwards
• Ensure the daily reporting and escalation of all agent's issues collected by the agent care officers to the TSMs and TLs
• Ensure the tracking and reporting of all agent care activities conducted
• Coordinate PJPs (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) by the agent care... More Detail