Customer Experience Lead

Updated: May 03, 2024 02:22 AM GMT

Happy Scribe

Barcelona

This is a hybrid role, based in Barcelona.

Hello ✨

We're Happy Scribe, a 100% bootstrapped and profitable startup, based in Barcelona.

We are on a mission to break language barriers globally and bring audiovisual content to all.

We are building the #1 Audiovisual Platform by combining state-of-the-art AI with trusted language experts to produce high-quality transcriptions, subtitles, and closed captions at speed.

We're 35 people at the moment, and we're building the team thoughtfully and with a lot of care.

About the role

As our Customer Experience Lead, you will grow and lead our post-sale teams, combining our existing Customer Support function with a brand new Customer Success function. Your main priority will be to shape, build, and own our post-sale customer journey, to drive happy customers who retain and grow with Happy Scribe. Key objectives include increasing focus on understanding our customers’ goals, identifying a “wow” moment for each customer, and setting a... More Detail