Customer Service Executive- Alexandria

Aramex

Alexandria

Job description:

Purpose

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description
• Handle all GCS cases, follow up and close all requests.
• Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
• Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
• Manage and meet customer expectations.
• Respond to all customer's inquiries to improve their customer service experience.
• Provide excellent customer service for customers as per Aramex CS standards.
• Facilitate the flow of information horizontally and vertically.
• Collaborate with the team to achieve the team objectives.
• Serve all customer's inquiries and provide full information and advice.
• Close pending cases in a timely manner.
• Achieve Aramex... More Detail

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