IT Support Consultant for Service Desk support

Updated: May 03, 2024 02:18 AM GMT

Ørsted

Fredericia

Imagine a future where you handle support tasks in our Service Desk for our global IT users and participate in the ongoing development of services

Join us in this role where you’ll handle IT support via telephone and remote tools and support users through our chat portal and service management system. You’ll be part of the Global Service Desk, with colleagues in Denmark, Malaysia, and US. The different teams have a virtual cooperation as well as global competence and team meetings. You’ll be part of a rotation scheme and switch between phone support, chat, dispatch, and follow-up time for ongoing cases. Our support setup is based on the ‘first time right’ principle, meaning that we solve 75% of all inquiries upon first contact with Service Desk.

Welcome to Service Operations Central Europe Competence Centre

You’ll be part of Service Desk where you, together with your colleagues, will provide first and second level technical support and guidance to users. The Service Desk... More Detail