Customer Service Representative

Updated: May 02, 2024 01:19 AM GMT

HMN Studio

Multan

We are searching for a superstar Customer Support Representative to join our amazing team! As a critical member of our customer service department, you'll be the hero behind the scenes, ensuring our online shoppers have a smooth and positive experience. You'll answer questions, troubleshoot problems, and play a key role in building customer loyalty.

Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely, friendly, and professional manner.
• Effectively address customer concerns related to online orders, product information, account issues, and returns/exchanges.
• Leverage your knowledge of our e-commerce platform and troubleshoot technical difficulties customers may encounter while browsing or purchasing.
• Research and provide accurate information about our products, including features, specifications, and warranty details.
• Process returns and exchanges efficiently, ensuring customer satisfaction with our return policy.
• Track and update... More Detail