Technical Support Specialist - Cologne

Peak Scientific

Cologne

We are recruiting a self-motivated Technical Support Specialist who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). You can be based anywhere in Germany and willing to travel occasionally. You must be fluent in German and English. This is not an IT role, we're looking for someone with an electro-mechanical background and ideally customer service too.

Duties Include
• Providing technical support in conjunction with the service management system (SMS)
• Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
• In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site... More Detail

Apply Now

Companies Hiring in Cologne, North Rhine-Westphalia

Hilton

Brambles

DEUTZ AG

Louis Vuitton

WeWork

Orizon

Cognizant Technology Solutions

Mars

Marriott International

CXG

Pandora

ROXX GmbH

Resource Group

Solplanet

IBIS, Accor Hotels

Cognizant Technology Solutions

CSG Talent

Tesedi

Le Wagon

Shell