Clerk-Front Desk

Updated: March 03, 2024 09:37 AM GMT

Full-time Job in Zhoushan, Zhejiang

Marriott International

Zhoushan, Zhejiang, China (+1 other)

Job Number 24033721
Job Category Rooms & Guest Services Operations
Location Sheraton Zhoushan Hotel, 101 Qiandao Road, Zhoushan, Zhejiang, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete... More Detail