Customer Service Associate

knok

Porto, Portugal

Learn About Knok
At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:
• Book home consultations, ensuring efficiency;
• Handling emails and calls related to home consultations;
• Registration and management of appointment requests;
• Controlling and monitoring of home consultations activity in real time;
• Coordinate appointments with the triage team and doctors;
• Provide... More Detail

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