Operations Manager

Alorica

Leon, Guanajuato

At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands – the ones you love and use every day! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Summary

Performs extensive levels of managing operational performance against client requirements. Responsible for influencing departmental strategy and managing the daily operations of the department business area by implementing required systems, procedures, and programs to consistently meet Alorica standards for quality, productivity, and customer satisfaction.

Responsibilities
• Oversees performance and quality standard reviews to ensure outcomes meet client expectations. This includes promoting a healthy work environment with honesty, integrity, and respect for all employees.
• Troubleshoots and creates action plans to quickly and... More Detail

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