Customer Service Representative

Updated: April 30, 2024 07:56 PM GMT

SRP International

Colombo

The Client Service Representative (Banking) plays a vital role in providing exceptional client service to clients while addressing banking-related inquiries and concerns. This position involves handling a wide range of client interactions, including inquiries about account opening, transactions, banking products, and services. The Client Service Representative serves as the primary point of contact for clients, ensuring their needs are met promptly and professionally.

Responsibilities
• Respond to client inquiries via phone, email, or in person regarding banking products, services, and transactions.
• Assist clients with account-related tasks, including account openings, closures, and updates to company information.
• Provide guidance and support to clients experiencing issues with online banking platforms or mobile applications
• Addressing clients' complaints and concerns in a timely and effective manner, striving to achieve satisfactory resolutions.
• Recommending appropriate... More Detail