Supervisor-Reservations

Updated: March 02, 2024 06:14 PM GMT

Full-time Job in Suzhou, Jiangsu

Marriott International

China (+1 other)

Job Number 24036498
Job Category Reservations
Location Le Méridien Suzhou Suzhou Bay, No.518 Yingbin Avenue, Suzhou, Jiangsu, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper... More Detail