Head of Support Operations & Growth - Portuguese speaking

Updated: April 28, 2024 10:39 AM GMT

iTalent PLUS

Maputo

Our client, an iGaming operator, was established to centralize and streamline services across Africa. With a focus on investing in the future of sports and technology in Africa.

They aim to advance gaming development by ensuring transparency and compliance in the thriving sports industry, which offers numerous opportunities for all.

They are currently seeking a multicultural and highly experienced individual to join us as our Head of Support, Operations and Growth.

Responsibilities:
• Support business growth objectives by recruiting high-performing L1 support teams in new and existing markets.
• Provide local support through projects and processes to cross-functional teams for support operations, market growth, and expansion.
• Drive initiatives to promote employee satisfaction in L1 support teams.
• Ensure L1 support teams are equipped with necessary tools and equipment for effective functioning.
• Directly manage L1 Support Managers in delivering support KPIs and other defined... More Detail