First Level Supporter wanted (m/f/d)

Updated: March 02, 2024 03:42 PM GMT

Full-time Job in Grosspetersdorf, Burgenland

LAN IT 24

Grosspetersdorf, Austria

· Processing customer enquiries and problems in the area of IT support

· Recording and documentation of customer information and support tickets

· Initial contact and first analysis of technical problems

· Providing solutions and instructions for frequently occurring problems

· Escalating complex cases to second level support

· Monitoring systems and performing basic maintenance tasks

· Updating knowledge bases and creating instructions for customers

· Ensuring a professional and friendly customer service experience

· Tracking and monitoring customer satisfaction

· Assisting with the installation and configuration of software and hardware

· Expertise in IT systems, networks and hardware

· Excellent communication skills, local language and English (written and verbal)

· Good problem solving and analytical skills

· Customer orientation and friendly interaction with customers

· Time management and prioritization skills

· Willingness to learn and ability to undertake... More Detail