Director of Rooms

Updated: April 26, 2024 09:46 PM GMT

IHG Hotels & Resorts

Rayong, Mueang Rayong District, Rayong

Your day to day
• Oversee all aspects of the Rooms Division, including Front Office, Housekeeping, and Engineering.
• Develop and implement strategies to optimize room revenue, occupancy, and guest satisfaction.
• Ensure seamless operations and exceptional service delivery across all rooms-related departments.
• Train, mentor, and motivate team members to achieve performance goals and maintain high standards.
• Collaborate with other departments to enhance overall guest experience and drive revenue generation.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Maintain a strong focus on guest satisfaction, addressing any concerns or issues promptly and effectively.
• Implement and uphold hotel policies, procedures, and standards to ensure compliance and operational excellence.
• Stay abreast of industry trends and best practices to continuously innovate and enhance service offerings.

What we need from you
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