Head of Quality Assurance

Updated: April 26, 2024 08:42 PM GMT

Outworx Contact Centre

uMhlanga

At Outworx, we are dedicated to delivering exceptional quality and excellence in all aspects of our operations. As a leading provider of BPO solutions, we strive to exceed stakeholder expectations and drive continuous improvement across our business units.

Role Purpose:

As the Head of Quality Assurance, you will play a pivotal role in ensuring that our quality standards meet stakeholder expectations and drive operational excellence. You will be responsible for developing and implementing the Quality Assurance Framework, leading the Quality Team, and driving continuous improvement initiatives across all business units.

Key Responsibilities:

Team:
• Manage the operational aspects of the Quality Team, ensuring optimal performance and adherence to standards.
• Implement best practices and ensure alignment with company processes.
• Lead, mentor, and develop team members to enhance skills and competencies.
• Foster a culture of service delivery excellence and continuous improvement... More Detail