Service Delivery PMO
Updated: April 26, 2024 03:40 PM GMT
Top Technologies
Acatic, Jalisco**Responsibilities**
Service Delivery Management:
- Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal Lemongrass employees and systems from creation, through assignment to closure
- Understand the SLA’s and know when to escalate to ensure SLA compliance
- Work with the Service Delivery manager to manage tasks and projects to the established timelines.
- Perform diagnostics of tickets and their status by client and other criteria
- Provide ticket analysis, reporting and follow up based on Service Level Agreements (ticket response and resolution times)
- Develops and maintains schedules and facilitates operational/project tasks to completion
- Coordinate cloud operations quality assurance audits and processes and tasks
• *Qualifications**
- Prior Service Delivery Experience - Preferably in the SAP space
- ITIL Foundations... More Detail
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