[Working in Matsue City, Shimane Prefecture] English/Technical support for...

confidential

Shimane

[Business overview]

My job is to respond to inquiries from customers regarding product specifications and failures by using all possible means to resolve problems, such as referencing knowledge, verifying operation, analyzing error logs, and consulting with manufacturers to gather information.

[Specific job details]

■Security service maintenance and operation

■User response to inquiries (*) (Japanese: phone/email/chat)

■Communication with overseas clients (English: email/phone/chat)

■Document translation (English → Japanese)
• Inquiry details (example)

・I would like to know how to install it.

・Software froze

・I would like to know the cause of the error.

[Work-life balance]

■In order to lead the way in working in the BPO industry, we are not only working overtime, but also managing paid leave acquisition and enhancing various welfare benefits.

Average overtime time: 18 hours 47 minutes (*)

Paid leave acquisition rate: 76.4% (*)
• In addition to full-time employees, this... More Detail

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