Service Delivery Manager
Updated: April 24, 2024 11:34 AM GMT
SUTHERLAND GLOBAL COLLECTION SERVICES LLC
Naga, Camarines SurCompany Description
At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Delivery Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.
Job Description
As a Service Delivery Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
Key Responsibilities
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough... More Detail
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