Technical Support Executive

Updated: April 24, 2024 09:09 AM GMT

Xorosoft Inc.

Sahibzada Ajit Singh Nagar, Punjab

Job Title: Technical Support Executive

Location: Mohali

Shift: Night Shift (PST Timings)

Experience: 2+ years

Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you!

We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.

Responsibilities
• Provide technical support to customers via tickets, email, and virtual meetings.
• Troubleshoot and resolve software-related issues in a timely manner.
• Log and track customer issues in a ticketing system.
• Ensure customer satisfaction by following up on open issues and keeping customers informed of progress.
• Collaborate with development and QA teams to resolve customer... More Detail