Escalations Engineer

Cisco

Oeiras

Security Business Group (SBG) is an outstanding team of software engineers who focus on understanding and troubleshooting enlightened security problems encountered by various Cisco customers worldwide. They seek the hardest of the hard problems found in customer environments every day. The blocking issue engineer position is technically very fast-paced and requires very strong problem-solving skills. It challenges one’s theoretical knowledge with situations warranting real-time analysis and live debugging of the problem and provides a smart and intelligent workaround and or solutions.

Does this excite you? This job is for you.

What You'll Do

Primary Responsibilities:
• Identifies, influences, and drives product improvement initiatives
• Be the engineering focal point for identifying and resolving customer issues. Ability to handle, and diffuse urgent and serious customer engagements.
• D etermining appropriate problem diagnosis strategies and optimallycommunicating steps for... More Detail

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