Guest Service Supervisor - Thai Speaking

Updated: April 23, 2024 08:05 AM GMT

Marriott International

Phuket, Mueang Phuket District, Phuket (+1 other)

Job Number 24070248
Job Category Rooms & Guest Services Operations
Location JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at... More Detail