German Customer Agent in Athens

Cross Border Talents

Kallithea

Are you a German language wizard? Dive into a dynamic summer role with us and become our next Customer Advisor Maestro!

About Us: Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.

Role Overview: In this role, you'll respond to and record customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.

Key Responsibilities:
• Engage and Record: Respond to and record consumer inquiries/questions via free phone lines.
• Data Management: Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
• Complaint Handling: Deal with and log client complaints in line with... More Detail

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