Butler

Accor

Phnom Penh, Cambodia

Company Description

Raffles Hotel Le Royal Luxury Hotel in Phnom Penh Cambodia (rafflesphnompenh.com)

Job Description
• To constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Establish good public relations with all guests.
• Demonstrates a commitment to provide warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
• Receives, records, and distributes various reports via the Opera system.
• Always transmits guest requests and preferences accurately to the team.
• Executes the annual upselling strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality... More Detail

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