Technical Service Engineer

Updated: April 22, 2024 06:48 AM GMT

SOFAR

Reutlingen

Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.

In this role you will:

The role and responsibility of Technical Service personnel includes but not limited to the following:

• Main customer contact for the region in pre-sales, sell-through and post sales activities

• Provide technical advice to customers in product, installation and system operation matters

• Resolve customer technical issues, including warranty replacement

• Work with 3rd party service providers to perform service related issues

• Conduct local product/technical training

• Liaise with HQ to resolve customer issues

• Gather product intelligence information, perform competitor analysis

• Provide sales and marketing support as needed

We are... More Detail