Italian Speaker Entertainment Advisor (Remote in Portugal)

Updated: April 21, 2024 07:43 PM GMT

Cross Border Talents

Lagos

Cross Border Talents is recruiting an Italian Speaker for a Customer Advisor position for an Entertainment Company to WORK FROM HOME based in Portugal!

Your new role will be...

Providing customer support through the following channels: Social Media + Chat + e-mail + Calls (small percentage)
• Assist Customers through the various channels regarding queries about subscriptions, invoicing, and technical troubleshooting.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Provide account and application support to Customers namely with regards to software functionality.

Requirements to join the team:
• Fluency in Italian C2 Level + English B2 Level (mandatory)
• Previous experience in customer Support (preferable)
• Have EU citizenship, a Portuguese residence card or a Manifestation of interest issued by SEF (mandatory)
• High school diploma -minimum (mandatory)
• Good mediation... More Detail