IT Service Desk Support

Updated: April 20, 2024 04:28 PM GMT

cargo-partner

Fischamend

Become a member of our Service Desk team and help us optimize services on behalf of the business, overseeing the IT functions.

As a point of contact for all cargo-partner IT users, you will be responsible for the qualitative support of our employees and their desktop environment (PC, notebook, tablet, smartphone, printer, telephone systems, etc.) as well as industry-specific applications . Help the team keep operations running smoothly for more than 4000 users worldwide!

Here's what you’re expect to do on a typical day
• 1st and 2nd level support for Windows-based user applications
• User management - permission management of several systems
• Asset management: care of employees regarding their IT workstation equipment
• Maintenance of the global network infrastructure
• Support of telecommunication systems (IP telephony)
• Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs
• Handling incoming support requests from end... More Detail