Customer Advocacy Engineer

Updated: April 19, 2024 11:27 PM GMT

green apples techsystems

Kanpur, Uttar Pradesh

Job Description

As a resident customer advocacy engineer will act as a single point of contact for customer

Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application)

Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalation

Follow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issues

Create and Upload KB Articles in the Knowledgebase

Provide individual training and support on request

Maintain current and accurate inventory of technology hardware, software and resources

Maintain log and/or list of required repairs and maintenance

Produce reports as required by support desk manager, from time to time

Configure, maintain and troubleshoot all network (LAN wired & wireless, access points) related issues

Manage server (windows)

Provide support on android... More Detail