Converse Placement Services India Pvt. Ltd.

Updated: April 19, 2024 11:25 PM GMT

Converse Placement services

Mangaluru, Karnataka

Job Title: Desktop Support Engineer

Location: Mangalore

Experience: 10 years

CTC: Upto 17 LPA

Job Summary
• Supervise and review service desk activities.
• Review and ensure compliance to standards like GSD, PCI, ISO, ISMS, BCMS by facilitating audits by internal and external teams.
• Place hiring request and conducting interviews.
• Work with HR and support groups to improve employee retention and satisfaction.
• Conduct reviews on key performance indicators and provide feedback.
• Root cause analysis of escalation and SLA misses.
• Attend change meetings and manage change communication to production teams.
• Performance appraisal and normalization

Technical Skills
• Client Technical Service Awareness - Advance
• Ticketing Tool - Intermediate
• MS Office - Advance
• Networking concepts - Intermediate
• Client Process Knowledge - Intermediate
• DMAIC Methodology - Advance
• Client Business Awareness - Advance
• Analytical skills - Expert
• Operations Management - Advance
• Client... More Detail