Helpdesk Team Lead, Level 2 with aspirations for Level 3

Updated: March 03, 2024 09:33 AM GMT

Full-time Job in Port Macquarie, New South Wales

Integer IT PTY

Port Macquarie NSW, Australia

Integer IT is a Managed Service Provider for on-premises and hosted IT solutions. We support multiple clients across the Mid North Coast area from our helpdesk based in Port Macquarie. We operate in a beautiful part of NSW in a friendly, flexible and supportive environment.

This could be the sea change you have been waiting for.

We have the latest IT support technology to enable our clients to function without requiring a dedicated IT professional on site, so they can focus on their core business whilst we carry out their IT strategy and support role.

Full and ongoing training including specific vendor training is provided as well as career development for future Level 3 roles as the company expands.

The Role

As an experienced Level 2 IT Engineer, you will be an escalation point for more junior members of our team to assist with our contractual SLA requirements in support of our technology stack.

You will be responsible for assessing inbound technical issues, understanding their... More Detail