Analyst Contact Centre Operations Support

Enbridge

Thorold, ON

Posting End Date

April 30, 2024

Employee Type

Regular-Full time

Union/Non

This is a non-union position

Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer experience.

One of the key components to our successful operations is our Analyst Contact Centre Operations Support role, who is responsible for ensuring the effective and efficient operation of the Contact Centre while maintaining a positive work environment.

This role provides that opportunity through real-time monitoring of queues, reporting, analysis, and scheduling. If you are knowledgeable in many aspects of call centre operations, have a strong attention to detail, and a proven track record of delivering excellence each and every day, then this role is for you!

What You Will Do
• Monitor and evaluate workgroups using... More Detail

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