Medical Support Assistant (Advanced)

US Veterans Health Administration

Superior, WI

Duties

This incumbent serves as an Advanced Medical Support Assistant in the Mental Health service line at the Superior, Wisconsin Community Based Outpatient Clinic.

Major duties:
• Incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.
• His/her work also impacts processes, action plans, monitoring and reporting. Failure to perform these duties properly could result in the veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled.
• He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Daily review of active/pending consults, EWL, Recall list and Audio-care communications for accuracy and disposition.
•... More Detail

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