Customer Service Agent

Updated: April 17, 2024 03:41 PM GMT

Connect Space

Mwanza

Company Description

Connect Space is a recruitment firm based in Mwanza, Lake Zone, Tanzania. We specialize in recruiting, managing, and developing people. Our mission is to connect individuals with work that brings them happiness and fulfillment.

Role Description

This position will play an important role in the logistics field supporting customers in order to maximize sales of company services, including responsibilities such as addressing enquiries; providing useful information; resolving emerging problems, concerns and complaints; facilitating transactions, sales, purchases and business contracts; making bookings, tracking, processing and monitoring orders; providing proactive customer feedback.

Duties and Responsibilities

Customer Service

-Manage and support specific assigned customer accounts and provide support accordingly.

-Act as primary contact to handle inquiries as well as to receive all correspondences related to booking orders and verify terms and conditions... More Detail