BPO Site Director - Iloilo City
Updated: April 17, 2024 02:55 PM GMT
Confidential
Iloilo City, IloiloSUMMARY
The Director, Account Operations plans, coordinates, directs and supervises all aspects of the support service delivery for a specific client account. The account can be located over multiple centers in different cities. This position ensures full support to Business unit owner client interaction related to service delivery, planning, ensuring client satisfaction, profitability (Gross Profit and/or Managers Operating Income) and providing account direction.
RESPONSIBILITIES
• Manage all aspects of client operations including planning, development, implementation, and maintenance for the account
• Manage day-to-day service delivery through Senior managers / Managers. Provide effective coaching to the managers in a timely manner.
• Meet or exceed account objectives for revenue, gross profit, quality and customer satisfaction
• Develop and maintain client rapport and complete satisfaction with contract and customer services
• Develop, grow, and maintain employee experience... More Detail
Similar Jobs
Companies Hiring in Iloilo City, Western Visayas
Simplr
West Visayas State University
Sagility
West Visayas State University
reach52
Icon Equipment Solutions Philippines
Corporativo Overall
Filinvest Group
TTEC
MedGrocer
Primer Group
TASQ Staffing Solutions
Neksjob Philippines
Neksjob
Filinvest Development Corporation
Hawodtechsolutions
Grand Canyon Multi-Holdings, Inc.
Inspiro
eTeam Workforce Private Corporation
Cooee, Inc.
New Jobs Posted in Iloilo City, Western Visayas
Latest Jobs in Iloilo City, Western Visayas
-
Partnerships Associate (Project-Based)
Bukas -
Hiring Customer Service Representative in IloIlo onsite work
Metacom -
Area Head - Iloilo
Filinvest Group -
IT Technical Support (Field Engineer)
LifeBank Microfinance Foundation, Inc -
Call Center Agent - Healthcare (Iloilo City)
TASQ Staffing Solutions -
Customer Service Representative- Iloilo City
TASQ Staffing Solutions -
Warehouse Staff - Hinactacan La Paz, Iloilo City.
Top Asia -
Call Center Representative Hiring for Iloilo Site
Neksjob Corporation -
Sales associate - with Great Benefits
Citihrm Corporation -
Hiring - 106 CSR - Ilo-Ilo Site
Metacom Bpo