IT Coordinator / Service Manager - Milan

Updated: April 17, 2024 01:07 PM GMT

Hemmersbach

Milan, Metropolitan City of Milan

Role:

We are looking for an IT Coordinator / Service Manager on customer site, with the following responsibilities:
• Coordinate the operations of Digital Technology services in Italy.
• Transversally contribute to supported units with the strategy of development for Service Desk and Onsite Services, working with the Global Service Desk and Global Onsite Leads, regional digital Tech teams, and Customer-Facing Digital Technology to agree the optimal roadmap for Tech.
• Collaborate in obtaining the highest levels of user experience and satisfaction for all Technology services delivered to their perimeter, including new service introductions.
• Support the overall strategy for Service Desk and Onsite Support services across all units, working with various global and regional teams to optimize the Tech roadmap.
• Focus on ensuring end-user support operations are performing in line with contractual SLAs.
• Support the delivery of additional services such as Mobile and Fixed Telephony... More Detail