Technician I

MicroVention

Alajuela Province, Alajuela

Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory levels and participate in IT related projects. Job duties:
• Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
• Lead the coordination of replacing leased workstation equipment to ensure an accurate transfer of all data and software applications.
• Lead the process to triage, assign and escalate tickets through the IT help desk ticketing system.
• Lead in maintaining the IT hardware inventory including workstations, monitors, docking stations, printers, etc.
• Support the SharePoint Online sites and oversee the IT... More Detail

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