Reservations Agent
Updated: April 17, 2024 04:40 AM GMT
![Hilton](https://www.paynhire.com/c_logo/ANd9GcQ_cI0olmbhtljWz2aUCF3jV13oW6sE0Df2dwNMCLw.png)
Hilton
uMhlangaA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A... More Detail
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