Card Transactions Monitoring & Support Specialist
Updated: April 16, 2024 08:00 AM GMT
PalmPay
IkejaJob Responsibilities:
• Responsible for monitoring the availability, stability, reliability, and operation of card payment
systems by supporting, and optimizing production systems and services
• Take overall responsibility for the investigation and resolution of system downtime affecting the
channels and card payment applications
• Provide technical support in identifying, investigating, and resolving transaction-related issues
• Proactive monitoring of processes and transactions leading to the identification of potential glitches
• Responsible for data analysis and problem analysis of payment channels with the use of
applications such as cloud base monitoring tools, Grafana, Postman
• Escalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure
prompt resolution.
• Ability to analyze and interpret application logs and resolve identified issues
• Taking up technical engagement with switching partner – Interswitch for prompt resolution... More Detail
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