Customer Service Representative Guatemala

Updated: April 16, 2024 06:09 AM GMT

TELUS International

Guatemala City

• Answer incoming calls from consumers.
• Contact consumers, vendors, partners or any other party when required.
• Listen and identify the root of the cases, interact with the consumer on the phone, online networks and / or email, and solve the problem accordingly.
• Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
• Keep your knowledge of the policies and products of the account updated
• Maintain adequate competition in products and support platforms.
• Read and make sure you understand new policies, procedures and products or updates of existing ones.
• Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
• Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed... More Detail