IT Support Engineer - 3rd Line

Updated: April 16, 2024 05:54 AM GMT

Fairstone Group Ltd

Sunderland

To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business systems, hardware and applications. Fundamental to the role is the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure effective resolution.

In this role, you’ll have the freedom to explore and provide the best solutions for our users and in turn develop your technical skills by supporting some challenging and interesting products and technologies.

Key responsibilities
• Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams... More Detail