Guest Service Center Agent

Updated: March 03, 2024 09:39 AM GMT

Full-time Job in Chuzhou, Anhui

Marriott International

Chuzhou, Anhui, China (+1 other)

Job Number 24032406
Job Category Rooms & Guest Services Operations
Location Sheraton Chuzhou Hotel, Ganghui Plaza, Chuzhou, Anhui, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale... More Detail