Information Technology Support Engineer

Updated: April 15, 2024 11:33 PM GMT

TECEZE

Surat Thani, Mueang Surat Thani District, Surat Thani

Job Description - IT Support Engineer
• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
• Install, upgrade, support and troubleshoot for end-user equipment.
• Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
• This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Minimum of 1-3 years of IT experience.
• Experience of support end-user devices in an... More Detail