SENIOR SALES SUPPORT AGENT- ZAMBIA

Emirates

Lusaka

Job Purpose

Provide comprehensive best in class sales support across all channels and segments to Emirates? trade partners in order to maximize revenue and achieve commercial targets. Support the sales teams and external customers ensuring that all requests are actioned promptly.

Job Outline
• General
• Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales.
• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes
• Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.
• Respond to general queries from external customers and escalate issue to the sales team or Sales Support Team Leader/Manager as appropriate.
• Liase with... More Detail

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