Customer Support Associate II

Updated: March 03, 2024 09:42 AM GMT

Full-time Job in Nogales, Sonora

Arrow Electronics

Nogales, Sonora, Mexico

Position : * Customer Support Associate II *Job Description : * At Arrow, we're currently looking for a Customer Support Associate for our Nogales and Guadalajara Offices.

In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers.

This positions contributes directly to our Value Added Services (VAS).*What You'll Be Doing Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up accounts and maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.*What You'll... More Detail