Software Support Engineer (m/f/x) | 147732

MIC Customs Solutions

Hagenberg

Your job
• As part of the Support Team you will support our international key users in the application of our software products and ensure that problems are solved in a timely manner (2nd level support)
• As a Senior Support Engineer you will answer technical and functional inquiries from customers regarding MIC Global Trade Management (GTM) suite, create workarounds when standard procedures have failed, and ensure that problems are solved in a timely manner
• Analyzing of the source code of the MIC GTM application. (Java, Oracle PL/SQL, SQL) are also part of your your job
• You also assign customer requirements to the application functionality, identify gaps, create program specifications and define test cases
• You document knowledge in the form of technical notes and articles in the knowledge base
• Career opportunities: Application Operations Manager, 3rd Level Analyst

Your Skills
• Computer science education (HTL, FH, Uni) with some years of relevant work experience
• Good... More Detail

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