Guest Experience Representative

Updated: April 14, 2024 06:39 PM GMT

Mad Monkey Pte Ltd

Chiang Mai, Mueang Chiang Mai District, Chiang Mai

The role of the Guest Experience Representative is to build strong relations with the guests and ensure that they are receiving the best customer service Mad Monkey can provide. Responsibility also includes running the daily events and tours while maintaining high energy in keeping the environment enjoyable and engaging. Assisting the guests is also a task when it comes to concerns such as tours, transport, or any inquiries they might have. Guest Experience Representative is also responsible for driving sales and helping to get top-quality reviews.

This will be achieved by:
• Presence: Making sure everyone knows who you are. Approaching guests and making them feel welcome.
• Engaging guests: Ensuring all guests are informed and excited about tours and events. Talking enthusiastically about Mad Monkey’s CSR activities and the culture of the country you are working in.
• Safety and wellbeing: Creating a safe and comfortable environment, and showing genuine care for guests.
• Events... More Detail