Team Manager

Updated: March 03, 2024 09:39 AM GMT

Full-time Job in Mexico City

Cognizant Technology Solutions

Mexico City, CDMX, Mexico

Business Manager - Tech Support

Qualification:
• Education- Post Graduate (preferably MBA), PMP certification or relevant domain certification

Responsibility:

Stakeholder/Business Management:
• • Deliver on financial goals for the business.
• • Prepare and report process performance metrics to stakeholders.
• • Participate in management discussions (Governance discussion, Management forums with customer).
• • Identify key cost drivers and ensure they are optimized.
• • Proactively identify opportunities for additional business with customer.
• • Identify opportunities for growth & deliver on growth commitments (number of people).
• • Anticipate & plan for new business & get involved in hiring.
• • Share value addition and best practices across teams.
• • Adopt best practices from other processes/ verticals etc.

Customer Relationship Management:
• • Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
• • Discuss operational... More Detail