Customer Care Executive

The Muthoot Group

Mangaluru, Karnataka

This job is provided by apna.co Muthoot Finance Ltd is a Flagship Company of the MUTHOOT GROUP having 20+ Business Division & a network of 5900+ Branches Spread across India

Position : Customer Care Executive (Female Experienced Only)

Job Description

l Lead Generation for cross sell product at Branch and ensure the conversion.

l Coordinate with different product managers for closure.

l Supervising day-to-day operations in the customer service department.

l Responding to customer service issues in a timely manner.

l Creating effective customer service procedures, policies, and standards.

l The MIS report to RO and ensure the targets are met .

l Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

l Maintaining accurate records and documenting all customer service activities and discussions.

l Assessing service statistics and preparing detailed reports on your findings.

l Hiring and training new customer care Executive

l... More Detail

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