Guest Experience Manager - Melia Koh Samui

Updated: April 13, 2024 01:55 PM GMT

Meliá Hotels International

Surat Thani, Mueang Surat Thani District, Surat Thani

We are looking for Guest Experience Manager - Melia Koh Samui, Thailand.

Mission:

To engage with the guest and develop a strong rapport between the guest and the hotel in the cooperation of the Front Office Department as well as to ensure the standard of all services in the hotel is up to the bar.

Main responsibilities:
• Supports all property operations, ensuring that the highest levels of hospitality and service are provided.
• Represent hotel management in resolving any guest related situation. Manage complaints and monitoring guest feedback, onsite and via social media.
• Responsible for proactively enhancing the whole guest experience from pre-arrival to post-departure.
• Engage with the guests in all areas throughout the hotel to develop a strong rapport with them.
• Analyse guest feedback and provide strategic direction to continually improve hotel’s operation and guest experience.
• Ensure sufficient processes and trainings are in place to achieve required product knowledge... More Detail