Customer Service Manager

Updated: March 02, 2024 03:41 PM GMT

Full-time Job in Busselton, Western Australia

Workforce Australia for Individuals

Busselton WA, Australia

Margaret River Busselton Tourism Association Inc

The Customer Service Manager plays a pivotal role in ensuring exceptional customer service while also overseeing mandatory training for customer service representatives, according to each airline’s standard operation procedures. This position involves managing front desk operations, handling customer inquiries and complaints, leading a team of customer service staff, and developing and delivering training programs to enhance service quality and efficiency for operations at (SWAS).

BenefitsTask & Responsibilities
• Lead, mentor, and motivate customer service representatives to deliver high-quality service
• Conduct regular training sessions and provide ongoing coaching to support staff development and performance improvement.
• Lead the team to operate to prescribed time parameters (Precision Timing Schedule)
• Deliver training sessions in a variety of formats, including classroom instruction, workshops, and one-on-one coaching... More Detail